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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We love the product .. Delivered without any breakdown and simple installation
good product. works perfectly with app. easy fingerprint reader
Great product. Still came pre configured in Portuguese! Very good
Very good focus, I just made a purchase this now I need to ask for the security lock because I bought it without it.
Oh, nice.
20 days to Romania. Works great with code, fingerprint, card, key, app. 100% recommended!
Good lock, excellent cost-effective. Failed to connect her to WiFi and app, even so I recommend it.
Good but difficult to by the codes
Works well. Delivers what promises
Perfect
Check the sizes
I liked it very much and it arrived very fast congratulations
Came well packed, apparently well built, but I haven't installed it yet.
Excellent Product very good finish, difficulty using the app
It was received according to the description, but I could not install it and experience it so far, I will have a comment after installation and experience
Very good product arrived quite quickly and in excellent condition
Excellent Product met my expectations and additionally arrived very fast.
Exceptional product, only attention to the size of the door, found the high battery consumption more should be because of the screen, another issue that was not clear to me was the issue of remote Internet opening that I was unable to use.
Got it but not fitted yet let's see what happens later
Very good! According to the description. Fast shipping. The delay was in my country's delivery service. I still need to learn how to set up the camera. So far, very good experience. If you do not have installation skills, hire someone, because you need a lot of attention. I recommend the purchase!
Excellent product and quality.
Excellent Product. Easy installation and arrived in a super fast week. If you are from colombia DHL charges 42.000 IVA cop take into account.
Very good! Relatively easy installation (needs the tools more than having skills). Works super well, easy configuration. Information I didn't find: The screen is not turned on all the time, in the app it is not possible to see the image of the camera (only if someone tries to access it, so she takes a picture and stays it), need to open the hole to fit the wiring a little bigger than the jig and to lock (As if you were going to pass the key) you need to lift the handle, but these are points that don't matter much to me. Still, excellent! Recommend! Arrived in 10 days.
Product complete with operations and assembly manuals, even has Manual on video.
I arrive after time but it looks good still not installed