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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent camera high quality arrived within 4 days. Its installation is easy and there are explanations of installation
Wonder lock arrived fast very good quality
The installation of tired Shui needs either Carpenter or if you ride the best make sure of all measurements before installation, especially that the wires connected between the handles must have a place to hide it until it is The time of installation I had to sculpt the door until I hide it and so as not to have to do openings what you need to program so far, but God willing, we say that it Perfect.
Excellent material, although I still do not install it looks very good
Excellent quality came to colombia in 4 days I was surprised by how quickly it arrived
Excellent super fast shipping, works great
I still haven't been able to use part of the features, but the basics, hang, unlock, Register Digital and etc work too well! Also comes with a guide for installation that helps too much! Worth more than buying one of the “Brazilian” brands that sell the same product with a different box is a glued sticker.
Very well finished product. I haven't installed yet but it looks like everything OK.
Thank you very much. A good product and fast delivery, which I did not expect within a week. It arrived in Kuwait. Thank you, and I wish you success
Arrived on schedule. I haven't installed it yet! Is there a link with videos to configure and install in Portuguese?
Received in 03 daysAll items came OK, already in Portuguese. I did the tests and settings and it was pretty easy... Now we just need to install on the door!
Perfect until the moment 100%
Awesome! Very vast delivery. Installation guid not clear enough but I did it by my self
Just need to test
Very happy with the purchase, very good and sturdy material, exactly what is in the ad, and came very fast.
Nice Castle but attention to Poland charged high Watt and tax
Great product, I bought two locks, on my first purchase sent the mechanism in the wrong size, but later re-sent another one in the correct size, fixing the misconception. Thanks to the great service I bought one more. Everything perfect!!!
Excellent! We bought the correct size and it was quick installation by a professional.
I loved!! Works super well and is beautiful! Fast Delivery
I liked it very much, it arrived fast but I haven't installed it yet. She was a recommendation from a colleague who has, has already installed and is satisfied with the product.
Arrived very fast. Excellent Lock
Excellent Product, arrived faster than expected, easy installation, all 10/10
In principle, God willing, the product is beautiful and has not been used yet
I would like to thank you for the product that arrived before the deadline and all right without any risk and everything works perfectly!
Can be instructed in Russian