SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product!
Without Wires is very convenient. Touch control. 3 brightness levels. The battery is 18650, but the standard industrial does not fit without a small modification. The photo shows the difference.
Лампа пришла за 5 дней прям до двери) приятно удивленна. Светит хорошо, 3 режима яркости. Есть незначительные мелкие дефекты
Lamp very cool. Anywhere it can clip. Pretty widno lights. Delivery very fast in 12 days since shipping. Seller not kontaktowałem up because there was such a need. Recommend product and salesman.
10 days and has already arrived in Warsaw. Very fast. The lamp really liked. Can charge when turned on. I advise everyone. Seller recommend. I took it for a gift. I'll order myself.
The lamp is really wired, it has a rechargeable battery, it is charged from the USB connector, it is very shark-made, and it is very bright, I take the second one, delivery
Super qualityand. I have 4 juz such for kazdego room. Blyskawiczna delivery. Zamowilam 7.12 a dostalam19.12. Recommend
All is well, only there is a marriage in the most prominent place-a piece of garbage filled with paint
The lamp came. Correct, no complaints. The touch sensor is so sensitive and gentle that it turns on even when I take it in my hands, or maybe when carrying in a bag to turn on. 3 degrees of brightness, turn on in series: the brightest, middle, weak, then off. Clothespin with very strong spring, but made so, which is a good lamp on it only holds when fixed on a thick shelf (from 1.5 cm), otherwise it will move. The USB input is slightly offset in the hole, so the charging cord comes in tight and even a little at an angle, but I don't think it's critical. The shit that holds the light part of the lamp (I do not know what to call it right), very flexible. Horizontally does not hold, outweighs. Taking into account the battery, the lamp can be used as a simple portable lantern. In general, with the specified nuances, the purchase is satisfied.
Normal lamp. Mode three. Inside 18650 ACC. The clip keeps well.
Very good quality. Recommended.
Excellent lamp, came immediately with a battery. Works from micro USB (both from the computer and from the outlet), and from your own battery. Clothespin is reliable, keeps well. 3 Modes of light. Brightness is adjusted by pressing on/off button.
Amazing
Fast delivery!! Product well packed. Product safe. Now is use to see battery life!!!
Chinagb. ru-free discounts/promotional codes/coupons/sales and freeing, you will find in Telegram @ toppch
Chinagb. ru-free discounts/promotional codes/coupons/sales and freeing, you will find in Telegram @ toppch
The product is excellent, speechless. Arrived fast (16 days posted).
Bon produit identique à la descriptuon arrivé dans les temps avec un bon packaging. Déja fonctionnel pour tester le et éclair très bien. Son système de pince la matient parfaitement.
Компактная, легкая лампа с 3 режимами освещения. Доставка до двери и очень быстрая:) порадовала. С продавцом не общалась. Надеюсь нареканий по работе не будет.