SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packed well .. Mail mocked the parcel, but the lamps are whole. Shine as stated. It is necessary to be ready for the fact that on the glasses there are mechanical small scratches ---- but I think that the production technology. ---- The flasks are large.
delivery to Lithuania 5 weeks , works. 1 came broken, packed well.
They arrived very well packed are great arrived fast
Well packed. Had Styrofoam and abuse of fragile. Arrived whole without break! I am very glad! Super recommend. She is beautiful.
Good quality everything works. Packing is good. It came quickly.
Perfect and well packaged won't take long about 10 days high Palma de Mallorca Spain recommended Well well well well well well well well well well well well well well well well well well well well well well thank you very much thank you very much thank you very much
Very well packed. Fast shipping. Very nice. Like in the picture.
Lamps are normal, but I thought they would be brighter. For as bright as they have, I think it's expensive. Packed well. We went to irk. OBL for a little longer than a month.
its ok!
Arrived OK, works OK
Delivery to Togliatti about 15 days, fitted the old chandelier, cool
Great 4 watts is great if you don't need too much light for a small room. 6 or 8 if more light needed. Perfect goods and great packaging well protected like other pictures you can see.
Great bulbs. Great packing. Thank you
exatamente como descrito, ótima qualidade.
Arrived incredibly fast! Bought 20 bulbs, the 8 tested working perfectly. Wonderful, thank you!
Amikor megláttam, hogy hogyan néz ki kívül, azt gondoltam, jó ha egy-két darab túlélte. De mind egyben van! :) Működnek!
Very satisfied with the lamps, well packed, lighting Match 8W. Recommend
It arrived in three weeks. As described. It gives good luz. of the moment I place it on fan lamp. But it's nice for another more vintage lamp. Well packaged.
I'm in shock!!! In the evening I ordered 05.05 came to Ukraine (in Poltava region) 15.05. After 10 days were already at my house!!! I have not seen the whole perfect thing on Ali.