Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
товар пришёл быстро, со старта была легкая задержка, но продавец предупредил об этом(праздники походу). доставка курьером, коробка чуток повреждена(пальцем проткнули), но внутри всё целое(даже пенопласт). включил, проверил, всё работает. продавца рекомендую. позже фото включённой люстры выставлю.
The order came 20 days before the Chelyabinsk region The package is not yet collected, did not check. There is an instruction for Russian
Hi everybody! Delivered the courier SDEC, to Chelyabinsk 6 days, took for 3316, option 4 + 1. The case of the box is metal, the frame of the plastic is metal, the wires are all connected, you only need to screw the racks, install the bar on the ceiling and connect. The remote control and the controller are not the ones on the promotional photo, but they work as it should. It is controlled from the switch, modes in order from the switch on, as well as by the remote control and the application, I haven't put it yet. For 19 KV, the brightness is enough, but it seems to me to be the maximum for 4 + 1. The overall impression of the product is good, very satisfied with the purchase. Let's see how long it will last. All good;)
Cool chandelier, for 4150 R took. It's easy.
Все супер! Заказ пришёл через 3 дня в Краснодар. Упаковка целая, сама люстра тоже. Комплект полный, все соответствует описанию. Сборка и установка проще не придумаешь, все работает, на комнату 20 кв. более чем достаточно. В общем всем доволен, продавцу спасибо! Рекомендую!
Delivery a week before Krasnoyarsk. The light is very bright for our corridor. Everything is adjustable from both the remote and the phone.
Доставка неделя. Упаковка тщательная. Все детали на месте. Собрать не очень сложно. Светит ярко. Переход от холодного к тёплому свету очень плавный. В Леруа точно такая же в два раза дороже. Люстрой довольна. Пластик качественный. Запаха нет.
Ordered on Sunday, the courier brought on Wednesday. Not only is the discount, the chandelier is cheaper than competitors + also delivery to the apartment is free. I had fun the sticker on the box with the name-alarm clocks)))) opened, and there the chandelier. And no alarm clock
Delivery 4 days! Track tracked. Packed in box, inside foam. A box with dents came, but inside the chandelier without damage. There is a jamb on the paint (in the photo). The chandelier is bright, the remote works. The price is excellent 3088r.
Это лучшая люстра за свои деньги !))) дизайн и качество на 10 баллов !) светит шикарно) однозначно рекомендую !) собирается легко, без нервов и все четко!))) пришло за 4 дня в Ессентуки !) заказал 5 штук сразу !) Очень доволен !)
Bought 4+4 version, looks good, bright enough for my room. Led strip wasn't glued good enough, this could result in fast LED degradation.
Delivered to Kaliningrad in a week. It's just going to, there's a Russian instruction for that. Everything works. The application did not install (I do not need it). It shines bright. For my 24kV. Excellent. I like everything for now. Let's see how long will live.
Cool chandelier, chic lighting!! Perm reached 3 days (delivery mega fast) courier brought home (delivery DPD)
Received in two days for the third Moscow
Люстра красивая, собирается легко, качество исполнения хорошее, в комплекте есть все для установки на потолок а также пульт управления, толко почему то черный. Рекомендую.
Delivery is very fast-the courier brought home for the 4th day! Qualitatively packed, detailed instruction with a photo in Russian language! Chandelier (4 + 1 square) bright-at 12 M2 even too bright, suitable for 20 M2. Fast synchronization with the smartphone!
Delivery fast, Courier. Chandelier liked, packed well, instruction for Russian, everything is clear, in the Assembly simple, shines bright, several modes (you can switch the console warm, cold, daylight). Purchase satisfied. Seller recommend.
Thanks for the fast delivery, when opening the damage, until it is detected. How to install unwrite and add a photo.
оооочень хорошая, прямо в точку купил. цена порадовала, пришла быстро, всё целое, собрал 10 мин, подключение и работает
Fast shipping. Everything is intact. Until I installed it. After installation, I will remove. Seller recommend!!