SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good chandelier. Assembly in 1 hour. Very bright. Remote control without batteries. The app did not put no need. 10 days delivery.
Отличная люстра,беру не первый раз подобную, легко собрать, и подключить, с помощью пульта удобно управлять люстрой.
The parcel came 5 days before Chelyabinsk. The chandelier shines perfectly. 17 squares is more than enough.
светит отлично, очень ярко люстра супер, на 18 квадратов самое то что надо. пульт и приложение настроил, регулировка работает штатно.
Chic and budget LED chandelier white color, -Size 58 by 58 cm, -Presented in several modifications, we have the first option. The light changes from remote (included) or switch setting, Adjustable: warm or cold, bright or dull. On a room measuring 18 sq. m.-excellent, the light is bright and pleasant for the eyes. Comes in a box, well packed with foam, unassembled, assembled easily. Came for a week, the courier brought it home. Seller recommend
быстрая доставка курьером домой, лампа отличная, светит ярко. на комнату 18 кв.м более чем достаточно!
Chandelier super for this money in Leroy is the same worth 9000r take will not regret
Norms lamp, large. There are 4 modes-only white, only warm, mixed, night light. They switch the switch and remote. I bought for 3 K. It shines bright. Hang on the bar, the bar is included. There is still an option to switch through the application on the smartphone, but did not try, the console is enough.
Chandelier super. Packed in foam box, there is a switch remote, easy to install. I bought at a discount and on a coupon for 4100, we have such 6000 in the city. I'm happy with the purchase. Delivery 3 weeks
Thank you
The chandelier is steep, easy to assemble, it shines brightly, it fits on a room of 21 M2. Before St. Petersburg delivered by courier in 3 days. I advise everyone!
All fire! Came quickly, gathered easily, shines brightly! I'm happy with the purchase! Thank you!
Chandelier came very quickly from the Russian Federation literally in 5 days) very beautiful comfortable and most importantly easy to assemble. Very bright shines, so much, modern
Very satisfied, everything works, fast delivery 3 days
Shipping fast. Works.
Excellent lighting room in 20 sq. m. The remote need to be customized, video on the Internet. Purchase satisfied
Fast delivery, intact. Assembly is easy and simple. The design turned out a little flimsy. Krivovata cross, I had to bend. Shines brightly with the application ends.
The chandelier is very bright, on a room of 20 m2 took 4 + 4. Light, as I wanted. Brightness, color changes. Delivery fast, at the end of January ordered, February 4, the parcel has already arrived. Seller recommend. Now the minuses-one wire was torn, a little scratched one of the plafons (when installed there were small problems.
Delivery fast, Courier. Shines very bright, many modes, you can customize for yourself.
Budget version of modern and effective lighting of residential space and not only. Fast delivery to door. Easy and clear assembly and connection. Control both from the remote control and from the mobile application. Lighting is adjustable in brightness and tone. It is convenient to control all lighting at once in several rooms and separately in each remotely. I suspect there is voice control, but Chinese has not yet learned). Expectations are justified. I bought an analog in the "Leroy"-more expensive, but the wires are more protected and included batteries, tools (a Pebble key) and instructions for Russian. I will complement the link to the video unpacking and assembly with the results.