SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product corresponding to the description Delivered in 3 weeks meeting Island
Отличная панель, заредил повербанк на 10 000mAh за 5 часов 15 минут
9 days delivery for Polish❗ I could not check the actual power due to changing insolation, but in 11 hours naładował Samsung A6 (3000mAh) general recommend though spodziewałem the more power (charge current)
I got it quickly, I still did not check
Visually good quality goods. From the lamp by LED even showed charging. Strongly yet did not check. Seller recommend
It's the same as in the picture, nice, although somewhat amateurish. It loads pretty good. But I have also bought another smaller model just as effective and cheaper. You have to look good
The parcel to Norilsk was 2 weeks. The box is slightly remembered a, but it did not affect the product. In the Sun charges perfectly. In the shade of the smartphone within an hour did not charge for any percentage, at the same time the flashlight was able to recharge.
Thanks my friend I received my order
In cloudy weather in the afternoon does not charge at all. with Sunny then I will add.
DONE QUALITATIVELY, there are no questions. Includes a universal cord and two carabiners. At the direct evening sun, the panel issued 1,5 amperes (load-Power Bank). Great, in general.
The solar panel works well. it charges my old phone from 0 to 100 under semi decent light conditions. easy to carry. compact. i recommend.
Everything works fine 25% charged for 30 minutes iPhone 8 Plus
Meet the above requirements, enter Chile demoro very little. Compact! Charge the cell phone with no problem!
Tried it today charging a battery power bank. Fully loaded in a few hours. Worked perfectly
Very happy with this product. Only No 150 watt. But that I had also not expected. Let also on if there not much sun is.
As for me rewelacja... Full sun phone type Samsung Note loading somewhat over time While Power bank 10000mAh in zachmurzonym day IE (Sun little chmurki. .. The Sun a little chmurki) ładował the speed of about 10% per hour ..... I think of is really cool image. Today beautiful bezchmurna weather after the test napiszę as Powerbank fast ładował.
Great thing! Charges both the phone and the powerbank. It was on the alloy. I put the panel on the nose of the kayak. Smartphone with 8000 mAh battery charges in 3 hours. Powerbank for 27000 mAh per day. There were no problems with communication in the campaign!
Although it doesn't have the 100w, it's good for me to charge the mobile, thanks.
Great products well neat. Load at the top
Very well done. The cable is very soft, it's nice to hold in your hands. Definitely recommend, delivery 2 weeks before Tula