SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exceptional!
Though I've just had this product for two days three weeks I'm quite happy with it. This a super deal. I purchased it for my my buddy's birthday. We were both affected with the quality of theproduct. The purchase actually came like a shot and I was quite satisfied. way topped my suppositions. I would immensely recommend this good. favor it so much I am already planning to purchase more.
Compared with other offers. This store has the best deals!
Fantastic!
Fast and perfect!
Thanks a lot!! All is OK!
It's super ! I really like it. Thank you!
I was contemplating where to buy online before I found this shop, and now no doubts are left
Got it in my mail this couple of hours ago. Super excited about giving it a try!
pretty and durable, thanks!
Very beautiful! Arrived well packed and protected. Thanks!
Received. Thank You Very Much. Beautiful and not expensive .
5 stars to the store! I am extremely satisfied with my purchase!
Low cost is something i was searching for quite a long time. this place really made my dream come true
i guess it's the cheapest price for i've ever seen. good job!
this is really a catch!
thanks! liked your
It's wonderful that cheap like this is available online
Discounted is a true bargain. thanks to the seller!
Thank you! I ordered as gift and was quite relieved. It was really well packed so arrived in great condition.
arrived in excellent condition. good quality. thanks to store. would advise.
no doubts, a great
Budget from a reputable store? This is perfect!
This is for sure one of the best, if not the top products of thistype I have ever had the thrill to use. I claim it is a good purchase. It got in the mail earlier than it was predicted and saved me a lot of hassle, since I needed it promptly. I was totally cheerful with the customer service. I adore itself, have not got sight of any parameters tobe annoyed about. wholly recommend.
just got . really satisfied with the purchase