SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lamp Super! Everything works, I ordered one more in the closet-everything is OK! Delivery to Ukraine by mail, three weeks. Thank you!
For this money, do not expect something outstanding.
The lamps are very good, I advise everyone perfectly, I will look for order
Nice lamp. Small, but shines for its size brightly. Batteries are not included. Photo in the bathroom made in full darkness. Shipping fast. Recommend.
It's like an image not that it alludes barbarity but illuminates. There are two pictures 1 light off 2 light on.
Norms, works, it is necessary 3 haaa
The goods came on time, in general the state... I'll insert batteries and try it on the case)))
The goods went more than a month since the order of 27.11.2020. -11.01.2021G. Lamps took in the bathroom, on the mirror. Stuck deliberately. They shine bright. What you need. Seller recommend.
Very good, all right, it's triple aaa batteries that occupy
The lamp came quickly and holistic. Inserted three AAA micro-finger batteries and everything works, it shines bright enough. Everything suits me. I advise you to buy.
работает исправно. свет достаточно яркий для такого небольшого размера. доставка быстрая
Delivery is super. But one came defective, there is a scratch, and does not work, and so everything is super. Seller recommend.
I order not the first time, it came for a month, there are no batteries included
Without batteries. Fixprais is cheaper. Left fix 99 rubles, right Ali 117. This one is slightly brighter and heavier.
Lights next slightly scratched. Does not look it scratches in transportation, because packed were in bubble envelope. So zakładam that scratched were before spakowanie. Shine brightly.
Delivery almost a month in the Volgograd region. Came in boxes and tightly wrapped with soft plastic material. Pretty miniature cool lamps) shine brightly. Batteries (pinkie is needed) in the kit is not. I took it as a backlight for the kitchen. Scotch double-sided is very strong) on the way, previous orders combined in one parcel. Shipping fast.
OK, act like please, give a strong light, shipment dotarła in 2 weeks.
A package of pupyrka for several titles with a track. A month before Syktyvkar. The lamp for the locker or as a backlight of a small room will come down. Scotch in the kit. Overall satisfied.
Great lamp. Small, neat
It arrived very fast (about two weeks approx.) and very good, they are equal to pictures, they light up sick, they use 3 triple a batteries.