SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product conforms to the description. To see the assembly! Fast delivery.
The quality of the lamp is decent. Packing is a regular foam, the post of Russia has torn it into trash, the miracle that the lamp remained intact.
Super, Super, Super fast… 4 delivery days. Product intact, excellent material
Excellent lamp, it was necessary to drill a hole for the wire, the metal barely barely took a saerla. Shines perfectly, for a bathroom for 6 squares is enough even without the main light. Packing in foam plastic nothing during transportation was not affected.
Within 8 days within very happy with it, should it still hang up will then another photo places
all well received, looks very good, will in install and come back with outcome
Arrived very fast. Good product. Good quality. Approved.
Product received correctly. Everything is perfect. Ok. Thank you very nice.
Packed well, delivered in three weeks, include Until tried
There was a reception, a robot. Woweуваnemahut
Nice well much light, beautifully finished and easy to hang. Unfortunately no cutout at the bottom for the power cable. But all in all fine lamp (led) for the money
Despite that. That the packaging was damaged, the lamp was not damaged.
I ordered a lamp with warm light. Delivery to Yaroslavl in 6 days! Quality is satisfied! Included "frog" did it yourself.
Product 100% true to the one shown in the advertisement. Unbeatable quality-price (it has some small imperfection the painting but nothing serious) and shipping by express courier in less than 5 days. Seller recommended.
Good product, fast shipping, looks great. Easy to install
looks really good, easy to install and very bright
Très belle applique, bien arrivée dans les temps, bien emballée pour le transport. Identique à la description, avec une jolie lumière pas trop blanche mais pas trop jaune non plus. Un grand merci au vendeur. Je recommande à 100%.
ok
Lamp as in the description a little dull if someone likes bright light then not enough
It gives less light than I expected, but it illuminates well. Happy and shipping very fast.