SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect like always....ordered few times... arrived from poland to croatia in 2 working days 0.5 A without sun...with sun reached max 7A at 13.7v
Отговаря на описанието. Пристигна за пет дена до Стара Загора. Не съм го тествал още.
Set arrived in a few days, shipping from Poland. Properly protected though slightly scratched but I think that it's not przeszkodzi in its use. Tested in May in full sun gives charge current even 7A. recommend product.
Соответствует описанию. Солнышко в дымке заряд идет.
Delivery unrealistically fast five days Moscow, the Cardboard is a little crumpled but inside everything is normal, the panel itself is packed very well, the instruction for Russian, the controller of the wire
WOW! Super product. On a bit cloudy day the 150W panel outputs ~6.3A and 12.6V (3x 85Ah battery which were discharged to 10.6V) so 79.38W, that's quite impressing. I will try to measure the output in full sun, but I suppose it'll be around 155-160W. ⚡⚡⚡⚡⚡ ⚡⚡⚡ The quality is good, connectors OK, but the clamps are too short (they don't reach a standard 80Ah battery pins). The shipping was also very fast (2 working days) via DHL Poland. I recommend! Oceniam na: ⭐⭐⭐⭐⭐ ⭐⭐⭐
Я Очень доволен. Товар пришел в Подмосковье очень быстро. меньше недели. На природе проверил, вокруг много деревьев, но как то ставили что бы не тень.Заряжает телефон. Пока разбираюсь на что способен.
The goods is according to
Thanks... arrived in 10 days to Bulgaria works as described I will shop again...
Great thing in today’s sun (March 2021) gives 4.5A constant.
Everything is exactly the same as described. Everything seems to be OK. Not tested yet. I will add feedback later on.
The famous pitting present. But everything works
Ok arrived quickly, please the time to connect it and do the tests seems to work well Thank you
At the moment it seems that everything is correct. It comes with all the wires and they don't appreciate any damage.
Thank you! Good quality! Test is okay!
Arrival quickly quality-price very good
Nice packed and good functionality At a very cloudy weather the 100W panel managed to charge iPad and an Android phone without the need of a battery
Starkly is the fast arrived turbo shipping hammer horny
I received the package today in good condition! Very satisfied with delivery, I received the package in 5 days! I will present details after I unpack the package!
looks good hopefully works if not I will let you know