SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item you ordered arrived very good faster than expected. It works perfectly. Now I am very pleased.
Perfect product! Suction powerful. The grip is comfortable and the appearance is texture. Dust and garbage cars to be cleaned quickly.
Suction power supply similar normal wireless vacuum cleaner fan function to use, front and back connection need to be replaced 5 hours charging time Non-USB-C button operation is inconvenient advantage small, light, good suction power, continuous use for less heat
The vacuum cleaner thinks the fine price, but I think it is a suction force or advertising 9000PA. Tries it dust, fluff, breadcrumbs are available for very light things.
A good vacuum cleaner, surprisingly very powerful small vacuum cleaner and convenient I work it well. Delivery fast and appearance description
All the packages you liked are complete with the full kit with small instructions in English but all. Vacuum cleaner met expectations, before buying I have a review by the way, thank you people the description characteristics well review! I immediately take a small carpet House (2*3) of course a powerful vacuum cleaner, baby will not all dust, but it is enough for the car to debris, in all kinds of cryfish, it is definitely collected by someone who takes them. Thanks to the satisfactory purchase. I recommend it!
The product 100% meet expectations. It has 2 speeds very strong both vacuum and negative. Delivery is very fast and 9 days after purchase it is already in hand. It is recommended.
An excellent product! Delivery promises... Very practical and efficient enough strength and durable battery at least so far.
Excellent purchase, expected a lot, good quality and very good strength, no Comparing Any Generally Time 10/10 Portable Market
Wow amazing powerful vacuum operation I doubt but promise not really strong. Arriving so fast and perfect conditions
I am. Middle size vacuum cleaner exactly. Thank you for fast shipping with good vacuum and good price. Really recommended!
I have a good suction, vacuum cleaner. I specifically do it. Dust ash fine garbage collection on Hurray. USB-C. Come USB-C. I recommend it!
Thank you very satisfied! The purchased cleaner was so purchased for two gifts! The great right thing is!
The power is really good.
The power is good
Goods well received with fast delivery. There is no fault in the product, and I used it to clean it well. Perfect for the price, the right performance is too much to drink, the dust on the bottom of the vehicle, small pieces, sand climbing is also possible only. The original faithful function is good.
Fast delivery, arrived in 5 days. The box is not much dented, but everything works and is not broken.
It is comfortable for quick delivery car or office desk cleaning.
It's better than you think.
I ordered it on April 26, but it's arrived on the 29th. It's really fast.