SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great stuff. The light is very bright. Ordered in Poland, mega-fast delivery to Latvia 4 days.
I'm happy with the purchase, it came in 2 weeks in Yekaterinburg, everything works
All perfect yego in 5 days, now to prove it
Very good hang, even in the afternoon it shines bright, let's see how it will be at night. Three modes. While davolna, let's see how long will work
great quality with remote control. not mounted yet.
They arrived fast, and they work excellent! They light up a lot.
Order day 14, arrived day 21. Hurry up. Exactly the same as the pictures. It works when I got out of the box. Good quality. Very complete. It works with solar. Very long cable approximately 4 meters, ideal for placing light on one site and solar plate on another site. It's my plan to buy more of the same. This one I bought as the test. Very happy. Thank you.
It came quickly to Mosk OBL 21.05 ordered, 4.06 received, all the way tracked. A fairly bright flashlight (but it's at home) as it will show itself on the street will show time. Small, I thought it would be more. Everything works, came charged. Instruction on Ang and Chinese, but you can understand without problems. For fasteners there are small saimoresas in the set.
Super produit
Excellent quality of construction. Very practical for positioning and very good lighting.
I like it very much. Arrived in 90 days in Romania, but it is very good. It still have power even after 90 days. I will test it outside
Chegou em Perfeito estado ! Ilumina bem ! Recomendo , irei comprar mais destas luzes , pois são muito boas !
Objet correspondant parfaitement a la description du site , bonne qualité
I was pleased with the purchase, the packaging is of course crumpled, but the lantern is whole, it shines well, I will dismantle.
At first glance, everything works, we will test on the weekend))) it came quickly!
Очень ярко горит, можно всю деревню осветить!! На пульте есть регулятор света, можно сделать меньше и больше яркость.Хочу ещё сделать заказ. Быстрая отправка и доставка!!!
Thank you so much. The goods are delivered super fast. Tracked. Packed well Checked everything works.
Exactly quickly everything works
Very long delivery. Champa is surprisingly bright, all pure plastic, how quickly it becomes fragile, it is necessary to look. Tightness in a very big question. It is desirable to install on the wall under the visor or canopy, the lamp itself is accurate!
My order arrived quickly, the product works well produced enough light for a terrace of 15 m²
The goods are satisfied. You can choose the right position for lighting. Three modes of operation. Works offline due to the motion sensor. Turning on and switching modes is done both manually and from the remote (battery CR2025). Came charged, however, what built-in battery in the instruction is not said, so how much it will be checked only with time. Solar Battery working Volt on the photo in the afternoon without the sun. An excellent option for those who need light where there is no electricity)).
Заказал 11.11.20, получил 06.02.21-жесть, но самим товаром очень доволен. Светит ярко, ловит достаточно далеко. Качество изготовления достойное. Прорезиненная кнопка позволяет выбрать три режима работы: вкл-выкл на полной яркости; вкл на полной, а потом притухнет; и просто светят в пол.накала. Нужна будет ещё лампа, куплю эту.
Great, very strong lighting. I highly recommend.
Very nice product and easy to install
Perfect received quickly works well