SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homely Lights (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelylights.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lamp very good Lamp 15W compared to a lamp 12W max. Not taxed!
Everything works fine, the brightness can be adjusted, so IMHO sense to take 12 watts No.
Bought 4. Tested 2. 1 came with open packaging, but works. Am loving.
Came very fast! The light is perfect light very well and the app is very good use.
Works Very well It is Very tricky to synchronize w with Google home, but It Works.
Delivery in 10 days, installed and working very good quality
Product as the announcement, met perfectly advertised. Very fast and well packaged.
Product same as description, works well very convenient if matched to Google and Alexa absolutely recommended good value for money.
12/20 order as 12/30 arrived to SAFELY send long had a box is squished get in four key still Products problem is never Original for home Modern Toilet lights lovely porch lighting source for fixed well will be completely perfect fit feeling wasn't not least anxiety as well compatible pig key It was right light flash the porch is some distance with the grunge once have been linked to the toilet the right connection ourself to Google Mini used for China's [bulb name] Turn!, [bulb name] off! Correct and well listen to four key
ótimo produto, funciona perfeitamente e tem uma ótima iluminação! Bom vendedor!
It fits the described and its operation has been correct during the test. It has arrived within the deadline.
Very good product I recommend
Packing all crumpled. The lamp is intact. Works. All right, I'll order more
Very good, recommend 15W strong light. And here in northeastern Brazilian.
Color temperature adjustable is perfectly until desired color whatever you require. Google Home Mini in combination with voice by turning off the convenient to wear.
Fast delivery. Compliant product. Easy to connect with smart life
Wszystko OK Polecam
Excellent!!
Principle not thought had made a good buy, after all is "only" a lamp, and to a lamp is a common well above. But she is not just a lamp, it totally changes an environment for voice command. Just hope durability is satisfactory, because the product is very good, especially if u have a Echo Dot.
Shipping fast and commodities like lumbar puncture,